Get help with Hockey Lineup Manager, Youth Soccer Lineup Rotation, HVAC Startup Checklist, or HVAC Service Manager. Email coach@hockeyapps.com and identify the app so the question reaches the right workflow.
What to include in a support request
- The app name and version.
- Your device model and iOS or iPadOS version.
- The steps you followed, what you expected, and what happened instead.
- A redacted screenshot or sample export if it helps explain the issue.
Do not send Apple Account passwords, payment-card information, private player details, customer records, or unredacted signatures. App support does not require access to your Apple credentials.
Subscriptions and purchase access
Manage or cancel an Apple-billed subscription through your Apple Account subscription settings. Apple handles billing and refund decisions. If paid access is missing, confirm that the device uses the purchasing Apple Account, connect to the internet, and use Restore Purchases if that option is available. Send the app name and error details if access still appears incorrect.
Protect locally stored work before troubleshooting
Where the app stores records locally, removing it or replacing the device can put those records at risk. Use the available backup and export options first and verify important copies. Do not delete the app as an initial troubleshooting step. Exporting a PDF does not necessarily preserve every editable record or attached media file.
Printing, PDFs, and sharing
For hockey roster labels, check the label-stock and print-scale guide. For a lineup or practice plan, verify that you are sharing the latest export and that the recipient can open the actual attachment. For an HVAC PDF, review equipment or customer identity and remove sensitive information before sending a sample to support.
Choose the right product guide
- Hockey Lineup Manager and hockey tool FAQs
- Youth Soccer Lineup Rotation
- HVAC Startup Checklist
- HVAC Service Manager
What support does not replace
App support is not emergency dispatch, equipment diagnosis, safety supervision, or accounting advice. For urgent operational or equipment matters, use your organization’s appropriate qualified and emergency contacts. No guaranteed response time is stated on this page.
See the site’s privacy policy and the terms referenced in each App Store listing for additional information.